DTP


 
Lively discussions on the graphic arts and publishing — in print or on the web


Go Back   Desktop Publishing Forum > General Discussions > Hardware & Gadgets

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
Old 05-22-2022, 07:43 AM   #1
woody649
Member
 
woody649's Avatar
 
Join Date: Mar 2021
Posts: 280
Default *%#*& Hewlett-Packard

I have an H-P multi-function laser machine that I have had for about ten years (or so). It only prints in B&W but it scans in color. I don't use the scanner function often but, when I do, it has worked very well.

Until Saturday, when I needed to scan a document and I realized that when I switched to a newer computer as my "office" machine, I never installed the H-P software suite that handles scanning. No problem, I thought -- download the software from H-P and install it.

WRONG!

I downloaded the software directly from H-P, ran it, it took forever and then hung up at 99% finished -- and then it aborted. Tried again -- same result. Found an older version of the software, which is what I have on the other machine. Same problem. Tried disabling the Windows firewall, as suggested by H-P's support FAQ. Same problem. Tried running the installer as administrator, as suggested by H-P. Same problem.

I finally decided to try running it in Windows 7 compatibility mode. Voila! Success!

One might think that after however many years Windows 10 has been out H-P could have updated their installer to run under Windows 10, but I guess they'd rather force their customers to buy a new printer.
woody649 is offline   Reply With Quote
 

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 05:05 PM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2022, vBulletin Solutions, Inc.
Contents copyright 2004–2019 Desktop Publishing Forum and its members.