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HTMLAlan · 07-21-2006, 05:59 AM

We've had the same ISP for several years, but recently our site has been down. Unfortunately, the Support people have not responded to several emails.

Is there some way I might determine where the problem lies?

I tried PINGPLOTTER, and got the ATTACHED file (t.jpg). Not sure what it's telling me that's relevant as I do not see any link that's questionable, except for the "blanks" at the bottom..

I'd sure appreciate any guidance on this, thanks!!

Alan

iamback · 07-21-2006, 07:13 AM

Give us a URL - without that nobody can say much about what the problem might be.

HTMLAlan · 07-21-2006, 09:27 AM

Sorry, it's www.baseballreplays.com

It's back up now, but I am curious as to how to interpret the PINGPLOTTER stuff (I included it in the Attachment to my original post). I'm interested so that in the future I might be more able to diagnose where the downtime problem was triggered.

Thanks,

Alan

ktinkel · 07-21-2006, 10:55 AM

Quote:

Originally Posted by HTMLAlan

It's back up now, but I am curious as to how to interpret the PINGPLOTTER stuff (I included it in the Attachment to my original post). I'm interested so that in the future I might be more able to diagnose where the downtime problem was triggered.

Do you have access to a status report at your web host’s site? That would be the first place I would look, to see if the entire server is down.

If so, odds are it was nothing you (or your site) did.

If the server is up, then I would use an FTP client to see if you can access your domain that way (which would suggest the problem is with the site rather than your server).

Maybe someone else here will know how to interpret your Pingplotter report. Good luck with it.

::

HTMLAlan · 07-22-2006, 03:53 AM

>>Do you have access to a status report at your web host’s site? That would be the first place I would look, to see if the entire server is down.<<

Thanks.

I wish I had access to that! The ISP is HostingInsiders and it's fairly large, I believe, but I don't have a clue as to where I might find such info.

(The ISP has been quite good over the years for me, and it's extremely inexpensive, but the downside is that it's very tough or impossible to reach a human for help.)

Alan

gary · 07-22-2006, 09:47 PM

Quote:

Originally Posted by HTMLAlan

I wish I had access to that! The ISP is HostingInsiders and it's fairly large, I believe, but I don't have a clue as to where I might find such info.

You can look this stuff up at http://geektools.com

> host www.baseballreplays.com
www.baseballreplays.com is an alias for baseballreplays.com.
baseballreplays.com has address 69.57.152.27
www.baseballreplays.com is an alias for baseballreplays.com.
www.baseballreplays.com is an alias for baseballreplays.com.
baseballreplays.com mail is handled by 0 baseballreplays.com.

> whois 69.57.152.27

OrgName: Everyones Internet
OrgID: EVRY
Address: 390 Benmar
Address: Suite 200
City: Houston
StateProv: TX
PostalCode: 77060
Country: US

NetRange: 69.57.128.0 - 69.57.159.255
CIDR: 69.57.128.0/19
NetName: EVRY-BLK-13
NetHandle: NET-69-57-128-0-1
Parent: NET-69-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.EV1.NET
NameServer: NS2.EV1.NET
Comment:
RegDate: 2003-06-20
Updated: 2003-07-02

HTMLAlan · 07-23-2006, 02:06 AM

Hi Gary,

Thanks for replying!

The info seems to indicate that NS1.EV1.NET is the Server for HostingInsiders.

I infer I'd need to find Availability and outage reports for NS1.EV1.NET, but I'm not sure how to do this. I tried a Google on NS1.EV1.NET, but got no hits. Sorry to be so dense.

Thanks again,

Alan

PS -- BASEBALLREPLAYS is my personal site. HostingInsiders is the ISP.

gary · 07-23-2006, 09:47 AM

No, the information just says that EveryOne (ev1.net) provides the address space for your server. HostingInsiders probably leases physical space and/or servers from ev1.net and, in turn, sells hosting space for individual domains.

For example, I lease a server from ipower.com and on that server support a bunch of domains. The IP address belongs to ipower.com.

And, in line with the original point of this whole thread, I note that my dedicated server has now been unavailable for over 12 hours due to the rolling power outages in California - where the datacenter housing my server is located. (Both iPower and I are in the process of insuring this doesn't happen again.)

dthomsen8 · 07-23-2006, 11:00 AM

Quote:

Originally Posted by gary

And, in line with the original point of this whole thread, I note that my dedicated server has now been unavailable for over 12 hours due to the rolling power outages in California - where the datacenter housing my server is located. (Both iPower and I are in the process of insuring this doesn't happen again.)

Personally, I would avoid places with higher than average chances of distasters, just waiting to happen. Earthquakes, mudslides, large brushfires, high degree of utility regulation and consequently unreliable electricity, California is one of those places.

My web hosting company is in Baltimore, Maryland, not a spot for earthquakes, mudslides, brushfires, or hurricanes.

gary · 07-23-2006, 01:38 PM

Quote:

Originally Posted by dthomsen8

My web hosting company is in Baltimore, Maryland, not a spot for earthquakes, mudslides, brushfires, or hurricanes.

How about heat waves and rolling blackouts?

Frankly I think somewhere in Montana would be one of the best locations...
(downside would be finding three people who live within a mile of eachother<g>)

P.S: You did knock on wood when posting, right?

07-21-2006, 05:59 AM	#1
HTMLAlan Member Join Date: Jul 2006 Posts: 16	WWW Site Down? We've had the same ISP for several years, but recently our site has been down. Unfortunately, the Support people have not responded to several emails. Is there some way I might determine where the problem lies? I tried PINGPLOTTER, and got the ATTACHED file (t.jpg). Not sure what it's telling me that's relevant as I do not see any link that's questionable, except for the "blanks" at the bottom.. I'd sure appreciate any guidance on this, thanks!! Alan Attached Thumbnails

07-21-2006, 07:13 AM	#2
iamback Member Join Date: Oct 2005 Location: Amsterdam, NL Posts: 4,894	Give us a URL - without that nobody can say much about what the problem might be. __________________ Marjolein Katsma Look through my eyes on Cultural Surfaces (soon!), My ArtFlakes shop and Flickr. Occasionally I am also connecting online dots... and sometimes you can follow me on Marjolein's Travel Blog

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07-21-2006, 09:27 AM	#3
HTMLAlan Member Join Date: Jul 2006 Posts: 16	Sorry, it's www.baseballreplays.com It's back up now, but I am curious as to how to interpret the PINGPLOTTER stuff (I included it in the Attachment to my original post). I'm interested so that in the future I might be more able to diagnose where the downtime problem was triggered. Thanks, Alan

07-22-2006, 03:53 AM	#5
HTMLAlan Member Join Date: Jul 2006 Posts: 16	>>Do you have access to a status report at your web host’s site? That would be the first place I would look, to see if the entire server is down.<< Thanks. I wish I had access to that! The ISP is HostingInsiders and it's fairly large, I believe, but I don't have a clue as to where I might find such info. (The ISP has been quite good over the years for me, and it's extremely inexpensive, but the downside is that it's very tough or impossible to reach a human for help.) Alan

07-23-2006, 02:06 AM	#7
HTMLAlan Member Join Date: Jul 2006 Posts: 16	Hi Gary, Thanks for replying! The info seems to indicate that NS1.EV1.NET is the Server for HostingInsiders. I infer I'd need to find Availability and outage reports for NS1.EV1.NET, but I'm not sure how to do this. I tried a Google on NS1.EV1.NET, but got no hits. Sorry to be so dense. Thanks again, Alan PS -- BASEBALLREPLAYS is my personal site. HostingInsiders is the ISP.

07-23-2006, 09:47 AM	#8
gary Member Join Date: Dec 2004 Location: In the heart of Lake Minnetonka Posts: 337	No, the information just says that EveryOne (ev1.net) provides the address space for your server. HostingInsiders probably leases physical space and/or servers from ev1.net and, in turn, sells hosting space for individual domains. For example, I lease a server from ipower.com and on that server support a bunch of domains. The IP address belongs to ipower.com. And, in line with the original point of this whole thread, I note that my dedicated server has now been unavailable for over 12 hours due to the rolling power outages in California - where the datacenter housing my server is located. (Both iPower and I are in the process of insuring this doesn't happen again.)