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Old 04-13-2011, 09:20 PM   #1
BobRoosth
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Default MAC CS5 Scanning

I am working with a client who just set up an iMac with CS5. He has an HP AIO and wants to scan with Photoshop. I do not find Import from Scanner as I would expect, but I go to Settings, Printer/FAX, choose Scan, I can scan from the HP directly to Photoshop.

I suspect the 64 bit version of Photoshop is not 'seeing' the 32 bit scanner interface, but am unclear on how to correct the problem.

Suggestions? I can use a Mac, but troubleshooting like this is a challenge for me.
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Old 04-14-2011, 12:01 PM   #2
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bobroosth: I suspect the 64 bit version of Photoshop is not 'seeing' the 32 bit scanner interface, but am unclear on how to correct the problem.
Is there any possibility that there might be new or 64bit driver software for the HP AIO available for download at HP?

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Old 04-14-2011, 07:33 PM   #3
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It's and HP Photosmart D110a. No evidence of a 64-bit driver.... I tried a 64-bit version of VueScan. No luck.

The better question might be: what scanners do come with drivers that work with PS CS5, x64? I just checked Epson for data on the Perfection 4490 I have. Says nothing about 32 vs 64.
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Old 04-15-2011, 03:46 AM   #4
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I found this on the web:
http://mac.softpedia.com/get/Drivers...a-Driver.shtml

Worth a try.

   
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Old 04-15-2011, 06:10 AM   #5
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To compound the problem many 32-bit programs use a 16-bit stub to launch a 32-bit installation engine, which in the world of Windows means that unless it is an installer from Microsoft it just won't work.

Could there be similar issues on Macs?

Have you checked that the driver is actually installed?

   
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Old 04-15-2011, 07:44 AM   #6
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Thanks or looking. I downloaded it and started it running. It is the same installer that came on CD with the printer. I had already looked on the HP site. The only release is the original.
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Old 04-15-2011, 07:46 AM   #7
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I doubt that is a problem with OSX, but the communication between 64 programs and 32 bit drivers is an issue, Windows or OSX. This HP is a $99 AIO. I doubt HP will spend any money on a sophisticated driver for a limited audience. Mac Photoshop users are simply not in their target market.....
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Old 04-15-2011, 09:38 AM   #8
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Price doesn't have much to do with it, actually: if it's any consolation, my £3,500 all-in-one can't scan to Mac Photoshop either. The machine includes a TWAIN driver for Windows, but nothing like that for OS X. When I asked "Is it Mac-compatible" before I bought it, I should have said "Will it print and scan in OS X Leopard?" instead. Luckily, mine scans to a folder on the server, otherwise I'd be stuffed.

   
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Old 04-15-2011, 10:48 AM   #9
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What I find most odd it that the Windows software includes a fairly useful, if overly paternalistic, scanning utility. The Mac version relies on the tool one finds in Settings.

Is there a way to put that Printer/Fax/Scan utility in the Dock so it is easy to access? It will send the scan directly to PS for editing.
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Old 04-15-2011, 02:16 PM   #10
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Quote:
Originally Posted by BobRoosth View Post
Is there a way to put that Printer/Fax/Scan utility in the Dock so it is easy to access? It will send the scan directly to PS for editing.
Just click on the utility’s icon and drag it to the dock — an alias will appear there.

You can rearrange the dock items too — just click and slide them from side to side.

   
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