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View Full Version : Getting a human on the phone (US & now! UK)


terrie
06-07-2007, 02:14 PM
Updated website for getting a human being on the phone (http://www.gethuman.com/) for credit card companies, insurance, automotive, etc...

Enjoy...'-}}

Terrie

Hugh Wyn Griffith
06-09-2007, 08:40 AM
Updated website for getting a human being on the phone (http://www.gethuman.com/) for credit card companies, insurance, automotive, etc...

Enjoy...'-}}

Terrie

Note also http://www.gethuman.com/uk/

<< Press * 0 each time you hear an automated voice. >>


I remember stuggling with my US car insurance company's system which took me through a gazillion menu items punch this punch that until it came to:"If you want to speak to an operator, press 0"

Upon which the system said:"That is not a valid choice -- Goodbye"

and hung up!

I did it in writing and told them what I thought of the system!

Steve Rindsberg
06-09-2007, 11:10 AM
FWIW, with several of United Airline's phone menus, you can say "agent" to tell the system to redirect you to a human.

Which I see is already in the database, but ...

That drops you into the queue. At that point, it may disconnect you if the queue's overloaded or whatever.

terrie
06-09-2007, 01:33 PM
hugh: "That is not a valid choice -- Goodbye"ROFL!!! I love it!!!

Thanks for the UK list...

Terrie

dthomsen8
06-10-2007, 04:38 AM
More and more frequently, the human on the phone turns out to be in India. Mostly they are well trained and can help, but sometimes they are not able to help, if the problem is at all complex. I had bad experiences with the Quicken help when I finally got through to a human. The answer is to give up if the person doesn't know, and start again.